Author: Al-Falah

February 2015

Queen Mary Practice - Practice News

Newsletter

Details are available at our new website. www.queenmarypractice.nhs.uk

Patient Participation Group

New Male Doctor

Extended Hours
Missed Appointments
Family and Friends Test Survey
Joint Injections

February 2015

Welcome to the first 2014
Edition of our Newsletter–
Keeping you updated with the latest news from your surgery!
We want to make it a Practice where our team can offer you the best healthcare advice and experience possible.
Our staff, as always, work tirelessly to maintain the smooth running of this surgery to deliver a very efficient service for all our patients.
Please do feedback to us to help us achieve this goal. This is your practice! Please help us shape it to serve you better.
Dr Tasneem Khan
Dr Tasneem Khan (Maternity Leave)
We would like to inform all our
Patients, that Dr Khan will soon be lgoing on maternity leave from April 2015 and will be back in January 2016.
The maternity period will be
covered
By Dr Pradeep Sharma.
We would like to Welcome
Dr Pradeep Sharma to the
practice

Family and Friends Test Survey
We are keen to incorporate patient feedback and ideas. Queen Mary Practice is now offering the Friends and Family Test to all our patients. The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone. This is also available on our website.
It was introduced in 2013 and asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment. This means every patient in these wards and departments is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.
Going forward the FFT will be available in GP practices from December 1 2014 and then expand to mental health services and community services in January 2015. Other services will offer the friends and family test from April 2015 such as NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases. The aim is for FFT to become available to everyone using any NHS services.
For more information about the programme visit NHS England.

Missed Appointments
October 2013 120 appointments were missed = 32hrs 68mns
November 2013 111 appointments were missed = 31hrs 75mins
Deceember 2013 114 appointments were missed = 26hrs 17 mins
Overall from October to December a total of 345 appointments were missed, because patients did not contact the surgery to cancel their appointments.
Does this mean that 345 sick patients did not get to see the doctor because someone could not be bothered to pick up the phone to cancel their appointment?

Queen Mary Practice, South Woodford Health Centre, 114 High Road, London, E18 2QS
Telephone 0208 491 3303, Fax 0208 926 5001, website: www.queenmarypractice.nhs.uk

Queen Mary Practice - Practice News

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Yet a FURTHER EXTENSION to our Opening Hours

We have extended the surgery hours every Thursday afternoon and are now open till 6.30pm. Providing better access to a doctor, nurse or health care assistant. We have also listened to our Patient Participation Group and started offering early appointments at 8.30am instead of 9.00am ever every Monday and Tuesday morning.
We have listened to you and now offer
Prebookable,
On the day Appointments
Telephone appointments
We are also going to offering Extended Hours every Monday from 6.30pm to 7.30pm.
These will be telephone appointments with the doctor and also for the Health Care Assistant

Appointments
Please Keep Them Or Cancel Them !
You can now cancel online.
Thank you.
Car Parking
We have a large car park at the rare of the Health Centre.

New Services Offered

Self Check In
You can now arrive yourself at the surgery without having to wait in the queue to be marked as arrived. For more
information speak to our
reception staff
SMS Texts
We can now send a confirmation of your appointment via SMS Text. For this we will need to have your updated mobile number

Change of Contact Details
If you change your name, address or phone number please inform the surgery as soon as possible so that we can update your
Records

Check out the website @
www.queenmarypractice.nhs.uk

Better Access to Health Care

Childhood Immunisations
Please ensure that your child is up to date with their
immunisations.
If you are not sure, please ask at reception and we will check their records

Feedback and comments about Newsletter and
Surgery
If you have any comments or feedback about the surgery Please leave them in the Suggestion box /Repeat
prescription box at the front of reception